Power Outages

We keep the power flowing to you more than 99 percent of the time and spend many hours each month maintaining the system to keep it strong. But all the maintenance and prevention in the world can’t keep occasional power outages from occurring. There are some things — like the weather — that are simply out of our control.

Report an Issue: (800) 216-5226

Call to report an outage or emergency involving power or our High Speed Network 24 hours a day, 7 days a week.

Notice: Do not call 911 to report an outage or to receive information about an outage. This will only cause delays in our reponse to the outage as well as delays to emergency personnel in their response to actual emergencies.

Follow Us

We post power outage updates on our Facebook page.

What to Do

Tips on how to proceed when the power is out. Learn more.

Generator Use

If generators are improperly installed or operated, they can become deadly. Learn more about important generator use safety information.

Medically Sensitive

Let us know if you, a family member or friend depends on electric-powered, life-support equipment. Learn more.

Emergency Preparedness

Are you prepared for an emergency? Learn more.

Street Light Outage

To report a street light outage, e-mail This email address is being protected from spambots. You need JavaScript enabled to view it. or call us at (509) 766-2505. For street light emergencies, please call (800) 216-5226.

How is power restored?

Download a diagram showing how power is restored following a storm.