We keep the power flowing to you more than 99 percent of the time and spend many hours each month maintaining the system to keep it strong. But all the maintenance and prevention in the world can’t keep occasional power outages from occurring. There are some things — like the weather — that are simply out of our control.
Report an Issue: (800) 216-5226
Call to report an outage or emergency involving power or our High Speed Network 24 hours a day, 7 days a week.
Notice: Do not call 911 to report an outage or to receive information about an outage. This will only cause delays in our reponse to the outage as well as delays to emergency personnel in their response to actual emergencies.
We post power outage updates on our Facebook page.
What to Do
Tips on how to proceed when the power is out. Learn more.
If generators are improperly installed or operated, they can become deadly. Learn more about important generator use safety information.
Let us know if you, a family member or friend depends on electric-powered, life-support equipment. Learn more.
Are you prepared for an emergency? Learn more.
Street Light Outage
How is power restored?
Download a diagram showing how power is restored following a storm.